GTC
All orders on the Site are subject to these general terms and conditions of sale. These terms and conditions may be subject to modification and updating. The conditions applicable to the order of a product by a customer are those in force on the day of the order. The present general terms and conditions of sale are subject to French law, except for mandatory provisions to the contrary such as those arising from the Rome Convention on the law applicable to contractual obligations of 19 June 1980.
1. IDENTIFICATION OF THE SELLER
Les présentes Conditions Générales de Vente sont celles de la société TITYARAVY. Société par actions simplifiées unipersonnelle au capital social de 1 000 euros. Dont le siège social est situé au 86, rue de Richelieu 75002 Paris-France. Immatriculée au RCS de Paris sous le numéro 830 459 871
N° de TVA : FR 38 30 04 59 871
E-mail : niven@tityaravy.com
Téléphone / sms : 06 60 99 29 87
2. OBJET
The present general conditions of sale (hereinafter the "General Conditions of Sale") exclusively govern the sales made on the e-commerce website www.tityaravy.com (hereinafter the "Website") of products offered by TITYARAVY to buyers having the quality of consumers (hereinafter the "Client(s)") and specify the conditions of order, payment, delivery and management of possible returns of products ordered by the Clients.
The General Conditions of Sale are made available to the Clients on the website www.tityaravy.com where they can be directly consulted.
The General Conditions of Sale are opposable to the Client who declares to have read and accepted them by ticking the box "I accept the General Conditions of Sale" before the implementation of the online ordering procedure.
TITYARAVY reserves the right to modify its General Conditions of Sale at any time. In case of modification of the General Conditions of Sale, the General Conditions of Sale applicable are those in force at the date of the validation of the order. It is therefore up to the Customer to refer to them each time the order is validated.
3. THE CUSTOMER
The TITYARAVY Products (hereinafter the "Products") are exclusively intended to be sold to final consumers who are natural persons or non-professional legal entities (hereinafter the "Customers"), to the exclusion of all sellers or intermediaries acting on behalf of resellers. Consequently, the Customer affirms that he/she is acting as a final consumer and that he/she does not intend to resell the Products for commercial purposes.
The customer of the Site must be a consumer, a natural person of legal age and legally capable. The customer must, at the time of his first order on the Website, open a customer account and fill in an order form specifying certain mandatory fields (delivery address, telephone...) so that his order of products can be taken into account and validated by TITYARAVY.
The information communicated to TITYARAVY within the framework of the opening of his customer account or at the time of each of his orders will have to be complete, exact and up-to-date. TITYARAVY may, if necessary, ask the customer to confirm -by any means- this information and his identity.
Given the commercial policy described above, TITYARAVY reserves the right not to follow up on orders coming from subjects other than the "Consumer" or on orders that do not comply with its commercial policy.
4. THE PRODUCTS
4.1 Description of products
The products offered for sale are those listed on the Site on the day the Customer consults the Site.
The Site does not sell second-hand, defective or inferior products. Some of our products are one-of-a-kind; others may be made from natural stone.
We would like to draw the Customer's attention to the fact that the photographs illustrating our products may differ slightly from reality due to the Customer's screen settings and the lighting used when the photographs were taken.
Furthermore, as these are handcrafted creations, the items may present irregularities in finish, differences in format and/or shades inherent to this type of manufacture, which cannot be considered as major defects. The Company's liability cannot be called into question, and the validity of the order cannot be affected.
The photographs, graphics and descriptions of the products offered for sale are indicative only, and in no way bind the Company. Customers may obtain further information by contacting the Company's Customer Service department by telephone.
4.2 Prices
The prices of products sold on the Site are indicated in Euros, by article and reference and include all taxes (TTC ) but exclude delivery costs. TITYARAVY applies French VAT at the rate of 20%. At the time of order validation, the price to be paid by the Customer is the all-inclusive price, i.e. the sum of the price including VAT of the articles that make up the order, plus delivery costs. For all countries with a delivery address in France and in all other countries belonging to the European Union or not (Switzerland), products will be invoiced in Euros. Telecommunication costs incurred in accessing the site remain at the customer's expense. Any order delivered outside mainland France may be subject to local taxes, customs duties, sea grants and customs clearance fees upon delivery. You are responsible for paying these charges. Please check with the relevant authorities in the country of delivery.
The selling price of products may be modified by TITYARAVY at any time. This modification will be notified to the Customer before any order is placed.
5. ORDERS AND PRE-ORDERS
Any order placed on the Website implies the express acceptance of the GTC and the acceptance of the prices and products available for sale on the Website
. The placing of an order on the Website is subject to the respect of the procedure put in place by tityaravy.com, which is concretised by a succession of different screens indicating the steps that the client must imperatively follow to validate his order. The jewels offered by TITYARAVY are only produced in very limited quantities by our workshop. They will be produced at the validation of the order (except for some references which are in stock).
The website offers a part of its products on pre-order, the sums paid in advance by the customer do not constitute a deposit, in the sense of article 1590 of the Civil Code. The lead time for pre-ordered models may vary between 3 working days and several weeks depending on the product ordered and its specificities. Approximate lead times are specified in the product sheet.
After checking the content of the order, as well as the total cost of the order (products ordered, shipping costs, optional options), and correcting any errors, the Customer will definitively confirm the order at the payment stage. This confirmation will be considered as the conclusion of the contract.
Once the contract has been concluded, the Company will send the Client, by e-mail, an order confirmation containing a summary of the information entered on the order form, as well as a link to a withdrawal form. The invoice of the order will also be provided as an attachment to the email sent to the Customer.
TITYARAVY reserves the right not to accept an order from a Customer with whom it is in dispute for a previous order, or if TITYARAVY reasonably believes that this Customer has violated the present GTC or has engaged in fraudulent activity, or for any other legitimate reason.
The languages available to enter into the contract with the tityaravy.com website are French and English.
6. TERMS OF PAYMENT
For the payment of the price of the products and the shipping costs, the Customer will follow the modalities indicated in the order form.
The Customer has the possibility to pay his purchases by credit card or by PAYPAL. The payment cards accepted are : CB, MasterCard®, Visa®, American Express® and JCB®.
The price is payable in euros (€) only. If the Customer's account is denominated in another currency, the amount of the payment in euros (€) will then be converted into the currency of the Customer's account at the exchange rate defined at the time of payment.
Any exchange charges resulting from a conversion of foreign currency into euros will be charged to the Customer. The Customer is invited to contact his bank to find out the current exchange rates and charges.
During payment, the bank asks for personal information from the Internet user in order to verify the identity of the cardholder and to validate the transaction. The Client must provide his/her bank card number, depending on the type of card, the expiry date of the card and the cryptogram number (3-digit number on the back of the bank card).
The Client guarantees the Company, when validating the order form, that he/she is in good standing with the issuer of the payment card.
Financial information will be transferred by means of a cryptographic protocol to PAYPAL or to other banks providing services related to remote electronic payment, without third parties being able to access it under any circumstances.
7. DELIVERY AND DELIVERY TIMES
As a reminder, the jewellery offered by TITYARAVY is only produced in very limited quantities by our workshop (5. Orders and pre-orders). Thus, it is possible that the piece the Customer wishes to purchase is not in stock although the mention "Add to cart" is displayed on the Website. In this case, the Customer will be informed and the part will be made on demand by our workshop.
The Customer's attention is drawn to the fact that the delivery time may vary by a few days
. We try to reduce this delay as much as possible and invite the Customer to contact our customer service in order to know the real time availability of TITYARAVY products.
The place of delivery must be located in France (including Corsica), Switzerland or in one of the European Union countries.
Any delivery address located outside these territories will be refused during the ordering process. If the Customer lives outside these territories, he/she may choose to collect his/her order from the brand's showroom located at 86, rue de Richelieu 75002 Paris, specifying this address. Otherwise, the order will be cancelled.
The products ordered by the Customer on the Site in accordance with the GTC will be delivered to the address indicated by the Customer as the delivery address when ordering.
The Customer chooses the delivery method proposed on the Site. Delivery costs and times vary according to the country and delivery service chosen.
If the product is in stock, all orders placed before 2 p.m. (French time - GMT+1), from Monday to Friday, excluding public holidays, are prepared and handed over to the carrier on the same day.
If the order is placed and validated after 2 p.m. (French time - GMT+1), an additional working day will be required for delivery.
If the product needs to be manufactured, the jewel will be produced within 1 to 5 working days depending on its complexity.
If the product is on pre-order, the jewel will be delivered within 4 to 6 weeks.
Colissimo, DHL and UPS delivery depending on the delivery zones.
Delivery times are indicative as communicated by the carriers.
8. RIGHT OF WITHDRAWAL AND RETURN POLICY
En application des articles L.221-18 et suivants du Code de la Consommation, le Client dispose d'un délai de quatorze (14) jours francs à compter de la date de livraison de la commande pour faire valoir son droit de rétractation sur sa Commande. Ce délai court à compter de la réception des Produits par le Client.
Le Client devra joindre à sa demande de rétractation une copie de la facture ou tout autre élément permettant d'identifier la Commande dont il s'agit, et son titulaire.
Seul le Client identifié comme tel auprès de TITYARAVY peut exercer ce droit, à l'exclusion de toute autre personne, et notamment de la personne destinataire de la livraison (par exemple en cas de cadeau).
Le client aura également la possibilité de contacter le service client par e-mail : niven@tityaravy.com ou par téléphone au 06 60 99 29 87 pour tout renseignement complémentaire.
Les produits devront être renvoyés en parfait état, complets (accessoires, notice, garantie...) accompagnés de la facture et d’un mot d’explication rappelant les coordonnées du client ainsi que son désir de recevoir un remboursement ou un avoir, à l'adresse suivante :
TITYARAVY
Département EShop
24, rue de Feydeau
75002 Paris
Les frais d'expéditions liés au retour des produits restent à la charge du client sauf si le produit reçu n’est pas conforme ou présente un vice de fabrication. Des éventuels frais de douanes liés au retour de produit d’un pays étranger sont aussi à la charge du client.
Tityaravy conseille vivement à ses clients de retourner les produits par Colissimo ou Lettre Max. Le client a également la possibilité de choisir le transporteur de son choix. En revanche, les frais de retour ainsi que les risques liés sont à la charge du client. Il lui est en conséquence recommandé de se ménager la preuve de ce retour, ce qui suppose que les produits soient retournés avec suivi de colis, ou par tout autre moyen donnant date certaine.
Le droit de rétractation – en plus du respect des délais et des modalités décrites dans les points précédents – est considéré comme appliqué correctement dans le cas où les conditions suivantes seraient totalement respectées :
Après réception et vérification des produits renvoyés par le Client, la Société effectuera dans un délai de quatorze (14) jours ouvrés le remboursement des paiements reçus et en cas de retour d’une commande globale (totalité des produits commandés en une seule commande) les frais de livraison.
Les frais de livraison remboursés le seront sur la base du mode de livraison standard (le plus économique). Si le Client a choisi un autre mode de livraison que le mode de livraison standard, les frais supplémentaires facturés ne feront pas l’objet d’un remboursement.
- Toutefois, nous n'accepterons l'échange et le remboursement des bijoux que si toutes les conditions suivantes sont remplies :
1) Le produit ne doit avoir été ni porté, ni usé, ni modifié, ni lavé, ni détérioré
2) Le produit ne doit pas avoir été réalisé sur-mesure (cf. Commandes spéciales IV)
3) Le produit doit être retourné dans son emballage d’origine accompagné de la facture d’achat
Dans le cas où la restitution du produit par le Client est due à une erreur de la Société telle qu’un produit manquant dans la commande ou un produit reçu non conforme ou un défaut de fabrication du produit, la Société s’engage à rembourser, outre le prix d’achat du produit, les frais d’expédition engagés par le Client pour la livraison du produit.
Le Client devra signaler l’erreur par mail à l’adresse niven@tityaravy.com dans un délai maximum de 48h suivant la réception de la commande.
Aucun remboursement ne pourra intervenir au profit du Client qui n’aura pas exercé son droit de rétractation dans les conditions du présent article.
A la réception du produit retourné, le remboursement s’effectuera selon la volonté de l’acheteur sous forme d’un avoir valable 6 mois sur le Site ou d’un remboursement crédité directement sur son compte bancaire en fonction du mode de paiement utilisé lors de la commande.
Ces remboursements seront effectués dans un délai de 14 jours après réception des produits par nos soins.
9. DELAIS ET MODALITES DE REMBOURSEMENT
If the right of withdrawal is exercised according to the terms and conditions indicated above, TITYARAVY will take the necessary steps to reimburse any sums already collected for the purchase of the products within fourteen (14) days after receipt and verification of the state of the products.
In case there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the reimbursement of the sum, in case of exercise of the right of renunciation, will be made by TITYARAVY, in any case, to the one who made the payment.
The reimbursement will be made on the same medium as the one used for the purchase of the products, i.e. the customer's bank card. The refund will be made in EUROS. If the Customer's initial account is in a currency other than EURO, the amount of the refund will be converted into the currency of the account
Customer with a conversion rate applied which will be the effective rate at the time of the refund and not at the time of purchase.
The exchange costs incurred by the Customer at the time of his initial purchase will remain at his expense and will not be subject to any refund by the Operator.
LEGAL GUARANTEES
10.1 Dispositions légales
Lorsqu'il agit en garantie légale de conformité, le consommateur bénéficie d’un délai de deux ans à compter de la délivrance du bien pour agir ; il peut choisir entre la réparation ou le remplacement du bien, sous réserve des conditions de coût prévues par l’article L.217-9 du Code de la consommation ; sauf pour les biens d’occasion, il est dispensé de prouver l’existence du défaut de conformité du bien durant les six mois suivant la délivrance du bien, délai porté à 24 mois à compter du 18 mars 2016.
La garantie légale de conformité s’applique indépendamment de la garantie commerciale éventuellement consentie.
Le consommateur peut décider de mettre en œuvre la garantie contre les défauts cachés de la chose vendue au sens de l’article 1641 du Code civil, à moins que le vendeur n'ait stipulé qu'il ne sera obligé à aucune garantie ; dans l'hypothèse d'une mise en œuvre de cette garantie, l'acheteur a le choix entre la résolution de la vente ou une réduction du prix de vente conformément à l’article 1644 du Code civil. Il dispose d’un délai de deux années à compter de la découverte du vice.
Le report, la suspension ou l’interruption de la prescription ne peut avoir pour effet de porter le délai de prescription extinctive au-delà de vingt ans à compter du jour de la naissance du droit conformément à l'article 2232 du Code civil.
Tous les articles acquis sur le présent site bénéficient des garanties légales suivantes, prévues par le Code Civil ;
10.2 Garantie légale de conformité
Selon les articles L.217-4 et suivants du Code de la consommation, le Vendeur est tenu de livrer un bien conforme au contrat conclu avec le Client Consommateur et de répondre des défauts de conformité existant pendant la délivrance du Produit. La garantie de conformité pourra s'exercer si un défaut devait exister le jour de la prise de possession du Produit. Toutefois, lorsque le défaut est apparu dans les 24 mois qui suivent cette date (ou dans les 6 mois si la commande a eu lieu avant le 18 mars 2016 ou que le produit est vendu d'occasion), il est présumé remplir cette condition. Mais, conformément à l'article L.217-7 du Code de la Consommation, « le Vendeur peut combattre cette présomption si celle-ci n'est pas compatible avec la nature du Produit ou le défaut de conformité invoqué ».
En revanche, passé ce délai de 24 mois (ou de 6 mois si la commande a eu lieu avant le 18 mars 2016 ou que le produit est vendu d'occasion), il reviendra au Client de prouver que le défaut existait bien au moment de la prise de possession du produit.
Conformément à l'article L.217-9 du Code de la consommation : « en cas de défaut de conformité, l'acheteur choisit entre la réparation et le remplacement du bien. Toutefois, le vendeur peut ne pas procéder selon le choix de l'acheteur si ce choix entraîne un coût manifestement disproportionné au regard de l'autre modalité, compte tenu de la valeur du bien ou de l'importance du défaut. Il est alors tenu de procéder, sauf impossibilité, selon la modalité non choisie par l’acheteur ».
10.3 Garantie légale contre les vices cachés
Selon les articles 1641 à 1649 du Code civil, le Client pourra demander l'exercice de la garantie de vices cachés si les défauts présentés n'apparaissaient pas lors de l'achat, étaient antérieurs à l'achat (et donc ne pas résulter de l'usure normale du Produit par exemple), et sont suffisamment graves (le défaut doit soit rendre le Produit impropre à l'usage auquel il est destiné, soit diminuer cet usage dans une mesure telle que l'acheteur n'aurait pas acheté le Produit ou ne l'aurait pas acheté à un tel prix s'il avait connu le défaut).
Les réclamations, demandes d'échange ou de remboursement pour un Produit non conforme doivent s’effectuer par courrier postal à : TITYARAVY, 24 rue de Feydeau 75002 Paris ou par mail : niven@tityaravy.com
En cas de non-conformité d’un Produit livré, il pourra être retourné au Vendeur qui procédera à son échange. En cas d'impossibilité d'échange du Produit (Produit obsolète, rupture de stock, etc.) le Client sera remboursé par chèque ou virement du montant de sa commande. Les frais de la procédure d'échange ou de remboursement (notamment les frais de port de retour du Produit) sont alors à la charge du Vendeur.
11. INTELLECTUAL PROPERTY
All documents, information, texts, graphics, images, photographs or any other content published on the website www.tityaravy.com are the exclusive property of TITYARAVY. Consequently, they cannot be reproduced, exploited or used for any purpose whatsoever, without the express authorisation of the director of the publication.
TITYARAVY is the owner of all intellectual property rights (with the exception of the moral rights of the authors) pertaining to the Products and to the brands and distinctive signs under which the Products are marketed.
The Client recognises without reserve the intellectual property of TITYARAVY and undertakes not to infringe upon it in any way whatsoever. More specifically, the Client expressly agrees not to manufacture, sell, license or commercialise in any way whatsoever, directly or through a third party, for its own benefit or for the benefit of a third party, the Products, imitations or reproductions of the Products or the intellectual property rights pertaining to the Products and the brands belonging to TITYARAVY.
12.PERSONAL DATA
The Customer is informed that the data he/she provides on the Website is subject to various automated processing of personal data.
In application of the French law n°78-17 of 6 January 1978 relating to information technology, files and freedoms, it is recalled that the personal data collected from the Customer is necessary for the processing of his/her order. It may also be used for prospecting purposes. The purposes of each of these processes are described in relation to the process concerned.
This data is intended for internal use by TITYARAVY. These personal data can also be transmitted to third parties, partners of TITYARAVY, unless the Customer has opposed it at the time of the collection of the data concerning him.
The personal data of the Customer are kept for the time strictly necessary to achieve the purposes for each of the treatments envisaged by TITYARAVY.
The Customer has a right of access, modification and opposition to the processing of data concerning him by contacting the customer service by email at contact@tityaravy.com
13. FORCE MAJEURE
"Force majeure" means all external, irresistible and unforeseeable circumstances beyond the reasonable control of the party suffering from a force majeure.
In the event that TITYARAVY is prevented or delayed by a force majeure in the execution of its commitments, TITYARAVY commits to inform the Client within 72 hours specifying the precise elements constituting the force majeure, the reasonably foreseeable duration of the delay or prevention. TITYARAVY will then be released from the responsibility related to the non-execution or delay in the execution of its obligations, but commits to use its best efforts to resume the full execution without delay. In such a case of force majeure, TITYARAVY will be able to terminate the order or any part of it at its own discretion, without liability, but will reimburse the Client for the amounts already paid. In no way, the Client will be able to invoke a case of force majeure to free himself even temporarily from an obligation to pay a sum of money.
14. SETTLEMENT OF DISPUTES AND APPLICABLE LAW
Les ventes conclues auprès de TITYARAVY via le site web www.tityaravy.com sont soumises au droit français. En cas de litige, une solution amiable sera recherchée avant toute action judiciaire. A défaut, tous les litiges auxquels le présent contrat pourrait donner lieu, concernant tant sa validité, son interprétation, son exécution, sa résiliation, leurs conséquences et leurs suites seront soumis au tribunal compétent conformément aux règles de compétence du droit commun.
15. LIENS HYPERTEXTES
The hypertext links available on the Site may lead to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he will be leaving the Site and agreeing to use the third party sites at his own risk or, where applicable, in accordance with the conditions governing them.
The Customer acknowledges that the Operator does not control or contribute in any way to the development of the conditions of use and/or the content applying to or appearing on these third party sites.
Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.
Furthermore, the Customer acknowledges that the Operator cannot endorse, guarantee or take over all or part of the conditions of use and/or content of these third party sites.
The Site may also contain promotional hypertext links and/or advertising banners referring to third party sites not published by the Operator.
The Operator invites the Customer to inform it of any hypertext link present on the Site which would allow access to a third party site proposing content contrary to the law and/or morality.
The Customer may not use and/or insert a hypertext link pointing to the site without the prior written agreement of the Operator on a case by case basis.